Digital Adoption Platforms – A must for the digital world

Introduction

Our world is full of technology, where ever one sees at every corner of the earth it has a great impact. With the evolution of the telephone to a smartphone, we have witnessed a lot of amazing features. The worldwide web also took the world by storm and change the way of living of every single human. In today’s world, one such thing that has become very common is software. We all use one or the other kind of software on our smartphones or desktop. The software has become an integral part of our lives. Softwares are of many types. Few people may find it difficult to handle the software. Just to help us in dealing with such software easily there are Digital Adoption Platforms (DAPs). Let us look at what DAPs are all about.

DAPs (Digital Adoption Platforms) are software platforms that make it easier to learn the software by simplifying the user experience and ensuring competency on any software platform, website, or app. These technologies were created to ensure that digital transformations were successful and that software investments yielded a higher return on investment. New technologies and business practices can cause a lot of turbulence in today’s ever-changing digital landscape. User burnout, unhappiness, and poor performance can all be consequences of complex and unfamiliar software. Digital Adoption Platforms were created to make the digital transition more efficient and eliminate these negative consequences. People very well need to be clear about walkme alternatives in the whole process to make right decisions.

Advantages of DAP Platforms

Walkme and Pendo are two of the best DAP platforms. They have a lot of advantages because of which they are one of the most used ones in the market. They are one of the most well-known organisations or businesses in the industry of software user guidance. The programme was developed with the sole purpose of assisting the onboard user with an appropriate approach to product tours and walkthroughs with the greatest available advice.  Walkme vs pendo is always something that people discuss. As their importance is increasing rapidly in our lives, we will discuss both of them in detail in this article.

Walkme

• The topmost priority for any platform to run successfully is that it should be easily accessible and used by people. Regular updates are a must to ensure smooth functioning. As all of these things are done for the people, it is necessary to have their opinion heard by the operator. Many ways are there in which people’s voice is made to reach to the employees. Whatfix collects the feedback of people through surveys that helps them to make changes according to the demand of its users.
• New features are revealed in regular intervals of time to make the functioning even better than before. It is important for people to know about all such new features that are regularly coming. Whatfix uses ShoutOuts to make people aware of any new feature.
• It is important to constantly keep the user experience satisfied. Hence it is important to analyze any kind of problem that may be occurring and making it difficult for the user to use the software. Just to remove all such issues Walkme analyzes data to track progress and identify places of friction for users.

Pendo

• This software supports onboarding walkthroughs and the ability to collect feedback in-app, and it’s primarily designed for product managers to help them understand how their products are used. Although no coding knowledge is required, the installation of the following programme may necessitate some technical knowledge.
• Pendo collects customer feedback using in-app surveys and communicates with them directly through in-app messaging.
• Pendo uses the product roadmap to plan new and innovative products while also keeping his team and users happy and stress-free.

Conclusion

In the above article, we have tried to explain all the aspects of Whatfix and Pendo. They are the leading performer in their field. Both of them have their own merits. People should choose the one which is best for them. Despite the fact that both WalkMe and Pendo offer in-app training and guidance, Pendo is more focused on customer-facing use cases than employee training. As a result, it is one of the greatest platforms for consumer insight and analytics development, but it lacks the guidance elements that WalkMe and Whatfix offer. DAPs are very important in today’s world where their use of software has increased to great heights.